Where can I check my card balance?
In order to check your gift card balance, you must be logged in to your account. Creating an account with us is easy and takes less than 5 minutes to register.
Once logged in to your account, head to the gift card tab and your balance will appear on screen.
Where can I use my gift card?
You can use your gift card online only. Pestle & Mortar gift cards cannot be redeemed in-store.
Can I use my gift card in a Pestle & Mortar stockist?
No, you can use your gift card online only.
When does my gift card expire?
Your gift card is valid for 5 years from the date of purchase.
Do I have to use my gift card in one use?
No, you can use your gift card for multiple purchases at different times.
Can I pay using a gift card and with my own payment card?
Yes, you can combine payment methods in our online store.
Can I refund my gift card?
No, your gift card cannot be refunded.
Can I return an item purchased with a gift card?
Yes, items purchased with a gift card are governed by our standard returns and refunds policy which you will find [here].
Can I purchase a gift card for someone to be delivered on a specific date?
Yes, you can select a specific delivery date and your gift card will be delivered to the recipient on that date.
Can I write a personal message on the gift card?
Yes, you can include a personal message on the check-out page before you complete your purchase.
Can I purchase multiple gift cards?
Yes. If they are for different recipients just enter the details for each one and add it to your cart separately. They will be sent to different email addresses as specified by you.
Can I use a promotional code / discount code when purchasing a gift card?
Promotional or discount codes cannot be applied to gift cards.